Shipping Policy 

 

1. Shipping an delivery options: 

Domestic:   (5-8 business days) $8 Express: (3-5 business days) $25

2. Processing Time

Orders are made to order and should be processed within 10 to 14 business days depending on the availability of color chosen excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

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3. Cancelations

After an order is submitted, processing begins and the order cannot be canceled. if there are questions about canceling an order, please contact us.

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4. Returns

Returns will be accepted within 14 days from the original purchase date. Items must be returned unused and in original condition. Some items such as items on sale, may be ineligible for returns.

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5. Delayed Orders

In the case of delayed processing, customers will have the option to cancel their orders for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first the shipping carrier for the items status.

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6. Damaged Orders

Moffitt Custom Designs is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

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7. Shipping Restrictions

Orders cannot be shipper to P.O. boxes and orders will only ship on business days (Monday-Friday) not including Holidays.

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8. Contact 

For questions about this shipping policy, contact us at brettmoffitt@yahoo.com

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